Search the Support Center

Creating Email Accounts And Aliases

Setting up a Jimdo webmail account

If you are using a custom domain with your Pro, Business or Platinum website, you can create email accounts for that domain through Jimdo. We partner with Rackspace to provide our customers the option to register a custom email address (such as You can purchase a single email account or a bundle of ten as add-ons to your paid plan. 


To create your email account, open the Menu and go to Settings > Domains & Email > Email Accounts. Click on “Add a new account” and choose your preferred address and password.

Create Email Account
Note: Based on Rackspace's requirements, the email password must be at least 6 characters long, may not have more than 3 consecutive numbers, and cannot contain a percent sign (%) or any part of your domain name. The password cannot be "password".

Creating email accounts for external domains

If you are using an external domain with your Jimdo site, make sure that it is properly connected before you try to create email accounts for it through Jimdo. If your domain is connected via nameservers, your MX Records should already be correctly set so that you can use Jimdo webmail. If your domain is connected via A Record or CNAME entry, you will need to change your domain’s MX Records to:


Please note that DNS changes can take up to 48 hours to propagate. Your Jimdo email accounts will start functioning properly as soon as the DNS changes have taken place. 


Creating email aliases

To create email aliases (also known as email forwarding addresses), open the Menu and go to Settings >  Domains & Email > Email Accounts. Click on the ‘Forwarding Email Address’ tab where you can then add a forwarding address of your choice.  For example, you could create email aliases like or and have emails sent there automatically forward to your main email inbox. 


Email Forwarding


What is the difference between an email account and an email alias? An email account is an actual account with an inbox, email settings, and the option to reply to emails using that address. An email alias doesn’t have any of that. Instead, it automatically forwards all incoming messages to a different email account.

Note: An address cannot be an account and an alias at the same time. If you’ve already created an email account with the address that you’d like to use as an alias, you will need to delete that email account before you can create it as an alias.

Related articles: