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We just released a major upgrade to our user interface. All of our Support Articles should be up to date, but please don't hesitate to contact us if you can't find the answer you're looking for!
Read an overview of the awesome changes you can experience in this new update.

Accessing Email

Jimdo provides email accounts through its partner, Rackspace. You can access your Jimdo email accounts by setting up an email client or through Rackspace's webmail service.

 

Warning:

Sending an email (or multiple messages with identical content) to more than 250 recipients is considered spam, and our email provider Rackspace blocks this on their servers. To send an email to 250 or more recipients, use our Newsletter feature.

Setting up an Email Client

Setting up an email client is the best way to access your Jimdo email accounts. Rackspace provides explicit tutorials for setting up a Desktop Email Client (e.g. Apple Mail and Outlook Express) or configuring a Mobile device (e.g. iPhone, iPad, Android, etc.).

 

Note:

We're here for you if you have any trouble setting up your email client. Just get in touch with our Support Team and we'll be happy to help you.

Settings for your Email Client

It's best to follow Rackspace's tutorials above, but if you can't find your specific email client, you can use these settings to send and receive email through your email program over a secure connection (SSL). It makes sense to utilize this if many people are using the same network (e.g. schools, universities, offices) or if you sometimes use open or public internet connections (e.g. coffee shops, libraries).


Hint:

In most cases, it's preferable to use IMAP when setting up your email client. With IMAP, a copy of each email you receive is saved on Rackspace's servers so that you can access it even if you delete it from your computer. With POP, the server deletes its copies of your emails as soon as you download them to your computer, making it impossible to recover lost emails through Rackspace.

Protocol

Host

Port(s)


POP3 with SSL

IMAP with SSL

SMTP with SSL 

 

secure.emailsrvr.com

secure.emailsrvr.com

secure.emailsrvr.com

995

993

465, 587, 8025


If you can't use a secure connection (e.g. because of a firewall), you can use the following settings to send and receive emails over an unencrypted channel:


Protocol

Host

Port(s)


POP3

IMAP

SMTP

 

pop.emailsrvr.com

imap.emailsrvr.com

smtp.emailsrvr.com

110

143

25, 587, 8025


Webmail

To access your Jimdo email accounts through Rackspace's webmail service, follow these steps:

 

  1. Go to https://webmail.jimdo.com/.
  2. Enter your full email address. (Example: info@yoursite.com)
  3. Enter your password.
    • If you've forgotten your email account password, you can change it by logging in to your site and clicking Settings > Email and Domain Management > Email Accounts and then Change Password next to the account.
  4. Check the box next to Remember my info if you want your information to be saved for next time.
  5. Click Log-In.

 

Hint:

If you experience problems accessing the https version of webmail, try http://webmail.jimdo.com/ instead. This version is not as secure, but will be fine if you're using your personal computer and a private internet connection.

Note:

Rackspace provides additional information about webmail on their website.

Restoring Deleted Email

It's possible to restore deleted email messages up to 14 days after they have been deleted. Our email partner, Rackspace, has a tutorial that explains how to recover your deleted email messages