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Using an existing domain with your Jimdo website

If you already own a domain that you purchased through an external domain registrar, you can use that domain with your Jimdo site.

 

You have two different options:

 

  1. Connect the external domain but keep it with your current registrar.
  2. Transfer the domain to Jimdo.

 

The first option, connecting your domain, is great if you appreciate having full control over your domain. Most standalone hosting companies give you access to the DNS, meaning that you can make changes to the domain settings at any time. Keeping the domain externally registered is also a good option if you manage several domains for multiple websites, including non-Jimdo websites, and want to keep them all in one place. Additionally, we recommend connecting your domain if for some reason your domain doesn't meet the requirements for a domain transfer (more on that later). 

 

Transferring your domain to Jimdo works great for people who like to have their domain and website in one place. Plus, since your domain is included in your annual JimdoPro and JimdoBusiness subscription, you won't have to pay the domain renewal fee if you transfer the domain to Jimdo. Keep in mind that the entire transfer process may take more than three business days. 

 

1. Connecting external domains

If you already own a domain that you purchased through an external registrar, you are welcome to use that domain with your Jimdo website. Connecting a domain requires two steps: 

 

  1. Associating your domain with your Jimdo account
  2. Making changes to your domain settings

 

Your domain will only be properly connected to your Jimdo site once you’ve successfully completed both steps. Please note that it can take up to 48 hours for the changes to take effect and for your domain to become fully connected.

 

Step 1: Associate your domain with your Jimdo account

If you’re signing up for a new JimdoPro or JimdoBusiness website or upgrading your existing site, you will be prompted to add a domain name. Enter your domain and confirm that you are the owner of that domain.

 

If you've already signed up for a Jimdo site, log in, open the Menu and go to Settings > Domains & Email > Domains to add your domain under "More domain options" and associate it with your Jimdo account.

Step 2: Make changes to your domain settings

After adding your domain to your account, you will need to log in to your account on your domain registrar’s website. Access the domain settings and change the domain’s nameservers, change the domain’s A Record, or add a CNAME entry to connect your domain. If all that sounds like a foreign language, don't worry, we'll go through the steps below. 

 

Connecting via nameservers:

 

If you’d like to use Jimdo webmail, we recommend connecting via nameservers. Change the domain’s existing nameservers to:


ns1.jimdo.com

ns2.jimdo.com


Making this nameservers change will also change your email servers to Jimdo's. If you’d like to connect via nameservers but don’t want to use Jimdo webmail, you can configure custom email servers through Jimdo.


Note: Changing your domain’s nameservers will disable existing email accounts you may be using with your domain. Make sure to back up any information you still need prior to making this change. You will be able to create new email accounts with the same name through Jimdo.

Connecting via A Record:


Changing your domain’s A Record (IP Address) has no effect on existing services you may be using with your domain. Connecting via A Record is a great option if you’d like to use your domain with your Jimdo website but also want to continue using services, such as email accounts or subdomains, through an external host.


To connect via A Record, change your domain’s A Record to:


185.60.251.251

 

Connecting via CNAME entry:


Adding a new CNAME entry to your domain settings has no effect on existing services you may be using with your domain. Connecting via CNAME entry is another good option if you’d like to use your domain with your Jimdo website but want to continue using services, such as email accounts or subdomains, through an external host.


To connect via CNAME entry, add a new CNAME entry that looks like:


www.yourdomain.com  CNAME  username.jimdo.com


Of course, you’ll want to use your actual domain name in place of www.yourdomain.com and enter your Jimdo subdomain instead of username.jimdo.com

 

Note: When connecting via A Record or CNAME entry, make sure your www domain is pointing to your root domain, so that your website is reachable at www.yourdomain.com (with www) and yourdomain.com (without www). If you’re unsure about how to do this, ask your registrar to help you take care of this step.

Connecting external subdomains

A subdomain usually helps identify a unique area of a domain. For example, mail.google.com and developers.google.com are both subdomains of google.com, indicating that you’re going to a special area for email or developer tools. A subdomain is always part of a main domain, and is indicated by putting a word before the domain name. 

 

You currently cannot create a subdomain for a domain that is registered with Jimdo. But you can connect a subdomain that is registered with an external domain registrar to your Jimdo site. 

 

You can connect your externally registered subdomain to your Jimdo site by following these steps:

 

  1. Log in to your external domain account and access the domain settings.
  2. Add a CNAME entry that looks like: subdomain.domain.xx CNAME username.jimdo.com.
  3. Log in to your Jimdo website.
  4. Go to Settings > Domains & Email > Domains.
  5. Enter your external subdomain in the “More domain options” field.
  6. Confirm that you want to add the subdomain to your account.

 

It will take up to 24 hours for your subdomain to properly redirect to your Jimdo website.

 

Note: If you want to create subdomains for a domain that is registered with us, you’d need to transfer your domain to an external domain registrar.

Transfer your domain to Jimdo

Do you already own a domain and you'd like to transfer it to Jimdo? Awesome. We're happy to host your domain for you. Your domain needs to meet the following two requirements to be eligible for transfer:

 

  • The domain needs to end in: .com, .net, .org, .biz, .info, .eu, .de, .at, .be, .co.uk, .ch .fr, .nl, .com.mx, .es, .it, .pl, .com.pl, .dk, .se, .fi, or .no.
  • Your domain needs to have been registered for more than 60 days. 

 

Why does your domain have to be older than 60 days? This is an ICANN standard for most domains. Not all domains are affected, so double-check with your domain registrar if you believe your domain may not be subject to a 60-day transfer lock. 

 

If your domain is not eligible for transfer yet, you are welcome to connect your domain in the meantime and transfer the domain to us once the 60 days have passed.

 

How to transfer your .com, .net, .org, .biz, .info, .de, .eu, or .ch domain to Jimdo

  1. Check your domain owner details and ensure that your email address and owner information is up-to-date. If any information is outdated, contact your domain registrar and ask them to make any necessary changes.

  2. Make sure you set an email address that you personally have access to as your administrative contact (admin-c) email! Otherwise you won't receive the confirmation emails that you'll need to complete the transfer. 

  3. If WHOIS privacy is activated for you domain, make sure to disable it before starting the domain transfer. (You can reactivate it again when you're done by contacting our Support Team.)

  4. Back up your domain-associated email accounts (name@yourdomain.com) prior to starting the domain transfer. After the domain is transferred, you can either reconnect your email accounts to your previous host, or create new email accounts with us (you can use the same addresses).

  5. After you've done that, access your domain settings with your current registrar and change your domain's nameservers to ns1.jimdo.com and ns2.jimdo.com (Doing this will connect your domain to your Jimdo site and minimize downtime while the transfer is processing.)
  6. Contact your current domain registrar and ask them to unlock your domain and send you the auth code needed to transfer the domain.

  7. Log in to your Jimdo website and go to Settings > Domain & Emails > Domains, then click "Connect Domain" next to the domain that you want to transfer.

 

 

  1. In the next step, you'll be asked to confirm that you understand the conditions of transferring your domain. Please read every bullet point carefully—they are important to understand before you confirm the transfer. 

 


 

  1. Once you've confirmed each message, enter your auth code.

  2. Complete the domain contact information form and confirm that you'd like to transfer your domain.

  3. Once you've done all that, keep an eye on your admin-c email and open the email from do-not-reply@domain-robot.org to confirm your domain transfer. If you don't receive this email within 24 hours and you've already checked your spam and junk folders, contact our Support Team.

  4. Wait for an email from your current domain registrar to arrive in your inbox. Confirm the domain transfer via the link in that email to start the actual transfer.

  5. Your registrar will have up to 10 days to complete the transfer. Typically it only takes 1-3 business days. You'll receive an email from us with a confirmation once your domain has been successfully transferred to Jimdo.

 

How to transfer your .co.uk domain to Jimdo

  1. Contact our Support Team from the email address we have on file for your account. Tell them the name of your Jimdo website (e.g. yoursite.jimdo.com) and let them know which domain you'd like to transfer.

  2. Wait for us to get back to you with a confirmation that we've added your domain to your account. 

  3. Back up your domain-associated email accounts (name@yourdomain.co.uk). After the domain is transferred, you can either reconnect your email accounts to your previous host, or create new email accounts with us (you can use the same addresses).

  4. Go to your current domain registrar's website and log in to your account. 

  5. Change your domain's nameservers to ns1.jimdo.com and ns2.jimdo.com (Doing this will connect your domain to your Jimdo site and minimize downtime while the transfer is processing.)

  6. Select the domain you'd like to transfer out.

  7. Enter the IPS tag for Jimdo: INTERNETX-DE

  8. We'll take care of the rest, and of course we'll keep you updated about the progress of your domain transfer.

 

How to transfer your .at domain to Jimdo

  1. Confirm with your current registrar that the domain owner (admin-c) email address is up-to-date.
  2. Back up your domain-associated email accounts (name@yourdomain.co.uk). After the domain is transferred, you can either reconnect your email accounts to your previous host, or create new email accounts with us (you can use the same addresses).

  3. Change your domain's nameservers to ns1.jimdo.com and ns2.jimdo.com (Doing this will connect your domain to your Jimdo site and minimize downtime while the transfer is processing.)

  4. Contact our Support Team from the email address we have on file for your account. Tell them the name of your Jimdo website (e.g. yoursite.jimdo.com) and let them know which domain you'd like to transfer.
  5. After we start the transfer with nic.at, you will receive an email with a link. Click on the link to confirm the transfer.
  6. We will send you a confirmation email once the transfer is complete.

 

How to transfer your .fr, .nl, .com.mx, .es, .it, .pl, .be, .com.pl, .dk, .se, .fi or .no domain to Jimdo

  1. Check your domain owner details and ensure that your email address and owner information is up-to-date. If any information is outdated, contact your domain registrar and ask them to make any necessary changes.

  2. Make sure you are using an email that you have access to as your administrative contact (admin-c) email!

  3. If WHOIS privacy is activated for you domain, make sure to disable it before starting the domain transfer.

  4. Back up your domain-associated email accounts (name@yourdomain.com) prior to starting the domain transfer. After the domain is transferred, you can either reconnect your email accounts to your previous host, or create new email accounts with us (you can use the same addresses).

  5. After you've done that, access your domain settings and change your domain's nameservers to ns1.jimdo.com and ns2.jimdo.com (Doing this will connect your domain to your Jimdo site and minimize downtime while the transfer is processing.)

  6. Contact your current domain registrar and ask them to unlock your domain and send you the auth code (some domain registrars call it the EPP code) needed to transfer the domain.

  7. Contact our Support Team from the email address we have on file for your account. Tell them the name of your Jimdo website (e.g. yoursite.jimdo.com), let them know which domain you'd like to transfer and make sure to include your auth code.

  8. You'll receive an email in your admin-c email. Follow the instructions in this email to verify the domain transfer. If you don't receive this email within 24 hours, contact our Support Team.

  9. Your registrar will have up to 10 days to complete the transfer. Typically it only takes 1-3 business days. You'll receive an email from us with a confirmation once your domain has been successfully transferred to Jimdo.

 

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