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Accessing Email

Important: Jimdo cooperates with two mail companies. To find the relevant instructions, please click here.

After creating your email accounts through Jimdo, you have multiple options for accessing your email. No matter which clients you set up for accessing your email, you will always be able to access your Jimdo email accounts at:

 

https://webmail.jimdo.com

 

If you experience problems accessing the https version of webmail, try http://webmail.jimdo.com/ instead. This version is not as secure, but will be fine if you're using your personal computer and a private internet connection.

 

We provide email accounts through our partner, Rackspace. If you are on a shared network (e.g. at school, work) or go online using public internet connection (e.g. coffee shop, library), you might want to consider accessing your email through an email client, such as Outlook or Apple Mail.

 

Settings for your email client

To set up your email client using a secure connection, use the following settings:

 

Protocol

Host

Port(s)


POP3 with SSL

IMAP with SSL

SMTP with SSL 

 

secure.emailsrvr.com

secure.emailsrvr.com

secure.emailsrvr.com

995

993

465, 587, 8025


You can choose between using the IMAP and POP settings. Most people prefer using the IMAP settings. With IMAP, a copy of each email you receive is saved on Rackspace's servers. That means that you can still see emails in your webmail account after deleting them from your computer. With POP, the server deletes its copies of your emails as soon as you download them to your computer, eliminating the option to recover lost emails through Rackspace.

 

Not using a secure connection (e.g. because of a firewall)? No problem, you can use the following settings to send and receive emails over an unencrypted channel:

 

Protocol

Host

Port(s)


POP3

IMAP

SMTP

 

pop.emailsrvr.com

imap.emailsrvr.com

smtp.emailsrvr.com

110

143

25, 587, 8025


Note: If you have trouble setting up your email client, log in to Rackspace's Support Center using your webmail address and email password to get detailed instructions for each client and device you are configuring.

Restoring deleted email

Accidentally deleted an email you still need? Don't worry, you can easily restore deleted email messages within the first 14 days after you deleted it. Log in to your Jimdo webmail account and click "Trash" in your Email Folders, then select "Recover Deleted Email".

 


Spam violations

Our email partner, Rackspace, considers sending the same email or multiple messages with identical content to more than 200 recipients spam. Rackspace will block this on their servers. If you'd like to send out a newsletter or an informational email to more than 200 recipients at once, we recommend using an email marketing tool like MailChimp for that. 

 

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