Search the Support Center

Your Email Address

It's really important to provide us with a current email address for your website—otherwise you may not receive all important notifications about your account!


If the email address that you signed up with is no longer valid or you would like to use a different email account to receive messages, you can update it by going to Settings > Account >Your Email Address.


To be extra safe, there is also an option to provide us with an Alternate Email Address in case there is ever an issue with your primary one.


These email addresses will be the ones that you need access to in case you ever lose your password. If you contact our Support Team, you should write from one of these addresses as well in order to prove that you are the owner of the website. 


Please note that there is a different email address setting that is specifically for billing purposes. Please update the billing email address if you would like your invoices sent elsewhere.


Note: To be safe, we recommend using an alternate email address that does not rely on the domain of your Jimdo website. So if you registered, please do not use any email address This will ensure that you will still be able to contact us even if there is a problem with your website or email account.

Related articles: